Article 17(2) of the Asylum Act provides that, at the time of making of the asylum application, the person shall be informed, in a language he or she can understand, about the rights and social benefits to which he or she has access by virtue of his or her status as applicant for international protection.
The provision of information on the reception system is given orally and in written copy at the moment of expressing the will to apply for asylum. The leaflet regarding asylum related issues and procedures also provides information on the right of the person to be hosted in reception places. At the same time, persons are informed on the codes of conduct and other details when they are welcomed in the reception places.
Since the COVID-19 outbreak in Spain and the following Declaration of the State of Alarm, NGOs providing assistance’s services to migrants and asylum seekers have been declared as “essential service providers”. As a result, provision of information continued to be ensured by NGOs, including through phone calls or other technological means, and then also in person in accordance with the COVID-19 instructions of the Government.