Provision of information on reception


Country Report: Provision of information on reception Last updated: 08/04/22


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In accordance with the Refugee Law, the Asylum Service is obliged to ensure that all asylum seekers are given access to information regarding the asylum procedure, their rights to access material reception conditions, and organisations/services offering legal and social assistance to asylum seekers as well as their legal obligations so as they can maintain their legal status. This information should be provided in the form of a booklet/leaflet in a language the applicant can understand.

In practice, the information available and provided to asylum seekers is that described in the section Information for Asylum Seekers and Access to NGOs and UNHCR of this report. In practice, there has never been sufficient provision of information. The Asylum Service at times issued an information leaflet, which was not easily accessible and for most of the time the information was outdated.[1] In 2019, efforts were made by the Asylum Service in collaboration with EASO to produce more effective information materials, however due to the changes taking place in the asylum system, this was delayed and at time of publication it had not been updated. According to EASO operating plan for 2021, information provision was set as one of the priorities.

From mid-2021 onwards, two (2) EASO Info Providers are stationed at the ‘Pournara’ First Reception Center providing group sessions in the presence of interpreters. The group sessions include information on the registration process in the Reception Center, the asylum procedure and reception conditions. While at present the information is provided orally, the aim is to include in writing in the future. Furthermore, the info provision sessions are offered to adults only and the responsibility for the UASC is considered to be on the Social Welfare Officers who act as Guardians.

According to the EASO operating plan for 2022-2024, support will continue to be provided in Kofinou and Pournara for information provision activities by Asylum Information Provision Experts. [2]

Residents of Kofinou Reception Centre are provided with leaflets on various topics, such as the Centre’s standard operation procedure, medical coverage rights, volunteer services, vital information about Cyprus and services in the community, and information on COVID-19.

There is no leaflet/information booklet available at the District Welfare offices and District Labour Offices concerning the access of asylum seekers to material assistance and employment. Information concerning employment can be found on the site of the Labour Department of the Ministry of Labour and Social Insurance.[3]



[1] Asylum Service, Information leaflet for applicants for international protection, available at:

[2]  EASO, Operating Plan, Cyprus 2022-2024, available at:

[3] Ministry of Labour and Social Insurance, Employment of Asylum Seekers, available at:

Table of contents

  • Statistics
  • Overview of the legal framework
  • Overview of the main changes since the previous report update
  • Asylum Procedure
  • Reception Conditions
  • Detention of Asylum Seekers
  • Content of International Protection
  • ANNEX I – Transposition of the CEAS in national legislation