In accordance with the Refugee Law, the Asylum Service is obliged to ensure that all asylum seekers are given access to information regarding the asylum procedure, their rights to access material reception conditions, and organisations/services offering legal and social assistance to asylum seekers as well as their legal obligations so as they can maintain their legal status. This information should be provided in the form of a booklet/leaflet in a language the applicant can understand.
In practice, the information available and provided to asylum seekers is that described in the section Information for Asylum Seekers and Access to NGOs and UNHCR of this report. The information leaflet provided by the Asylum Service was outdated and rarely provided to asylum seekers. As of 2018, the information leaflet has been updated and issued, however it was not considered to be user-friendly and has not been updated since regardless of sufficient changes in the asylum procedures. In 2019, efforts were made by the Asylum Service in collaboration with EASO to produce more effective information materials, however due to the changes taking place in the asylum system, this was delayed and at time of publication it had not been updated. According to the EASO operating plan for 2021, information provision is one of the priorities.
Residents of Kofinou Reception Centre are provided with leaflets on various topics, such as the Centre’s standard operation procedure, medical coverage rights, volunteer services, vital information about Cyprus and services in the community, and information on Covid-19.
There is no leaflet/information booklet available at the District Welfare offices and District Labour Offices concerning the access of asylum seekers to material assistance and employment. Information concerning employment can be found on the site of the Labour Department of the Ministry of Labour and Social Insurance.