Health care


Country Report: Health care Last updated: 30/11/20



Conditions for free health care


All registered temporary protection beneficiaries, whether residing in the camps or outside the camps, are covered under Turkey’s General Health Insurance (GSS) scheme and have the right to access health care services provided by public health care service providers.[1] The health care services are no longer free of charge following a legal amendment of 25 December 2019 and they have to pay a contribution fee determined by the Ministry of Interior Affairs to access primary and emergency health care services and medicines.[2] This does not apply to vulnerable groups, however.

Persons who are eligible for temporary protection but have not yet completed their registration have only access to emergency medical services and health services pertaining to communicable diseases as delivered by primary health care institutions.

Temporary protection beneficiaries are only entitled to access health care services in the province where they are registered. However, where appropriate treatment is not available in the province of registration or where deemed necessary for other medical reasons, the person concerned may be referred to another province.[3]

The “income test” to assess means classifies the beneficiary according to the level of income. Persons in the “G0” class have health care premiums covered entirely, while individuals in categories “G1”, “G2” and “G3” proportionally cover some of their health care costs.[4]


Scope of health care coverage


Under the Turkish health system, differentiation is made among primary, secondary and tertiary public health care institutions. Health stations, health centres, maternal and infant care and family planning centres and tuberculosis dispensaries that exist in each district in each province are classified as primary healthcare institutions. State hospitals are classified as secondary health care institutions. Research and training hospitals and university hospitals are classified as tertiary health care institutions.

Temporary protection beneficiaries are entitled to spontaneously access initial diagnosis, treatment and rehabilitation services at primary health care institutions. These providers also undertake screening and immunisation for communicable diseases, specialised services for infants, children and teenagers as well as maternal and reproductive health services.

Temporary protection beneficiaries are also entitled to spontaneously approach public hospitals in their province. Their access to medical attention and treatment in university and research and training hospitals, however, is on the basis of a referral from a state hospital.[5] In some cases, state hospitals may also refer a beneficiary to a private hospital, where appropriate treatment is not available in any of the public healthcare providers in the province. In such a case, the private hospitals are compensated by the GSS scheme and the beneficiary is not charged.

As a rule, referrals to university hospitals and private hospitals are only made for emergency and intensive care services as well as burn injuries and cancer treatment. This is confirmed in practice in Hatay, Adana and Mersin, where temporary protection beneficiaries cannot access the research and training hospitals without a medical doctor referral. Costs are not covered by the State promptly, however.

Temporary protection beneficiaries’ access to secondary and tertiary health care services is conditional upon whether the health issue in question falls within the scope of the Ministry of Health’s Health Implementation Directive (SUT). For treatment for health issues which do not fall within the scope of the SUT or for treatment expenses related to health issues covered by the SUT, which however exceed the maximum financial compensation amounts allowed by the SUT, beneficiaries may be required to make an additional payment. For example, prosthetic surgery was previously not covered by health care services in Adana, thereby posing an important obstacle.[6]

Free health care coverage for registered temporary protection beneficiaries also extends to mental health services provided by public health care institutions. A number of NGOs are also offering a range of psycho-social services in some locations around Turkey with limited capacity. The need for mental health support is pressing. The University of Marmara highlighted in 2018 that 6 out of 10 Syrian refugee children suffer from mental health conditions such as PTSD and depression.[7]

With ECHO funding until the end of 2019, the “Geçici Koruma Altındaki Suriyelilerin Sağlık Statüsünün ve Türkiye Cumhuriyeti Tarafından Sunulan İlgili Hizmetlerin Geliştirilmesi” (SIHHAT) project has established 187 Migrant Health Centres (Göçmen Sağlığı Merkezi) for Syrian beneficiaries of temporary protection in 28 provinces. Syrians can approach these centres as primary health care institutions. Migrant Health Centres employ 790 mainly Syrian doctors, 790 nurses, 300 support staff, 84 technicians and 960 patient guides.[8]


Medication costs


According to SUT, persons covered by the general health insurance scheme are expected to contribute 20% of the total amount of the prescribed medication costs. The same rule also applies to temporary protection beneficiaries, while the rest was previously covered by AFAD.

That said, in terms of access to medication, complications and inconsistent implementation are observed across the country. However, Turkey has repeatedly claimed that the amount allocated for Syrians service expenditure is 40 billion Turkish Lira and the major service unit is health care.[9]


Obstacles to access in practice


The language barrier is one of the key problems encountered by temporary protection beneficiaries in seeking to access health care services.[10] The language barrier also hinders access to mental health treatment.[11] Although there are interpreters available in some public health institutions in some provinces in the south of Turkey, in most health care facilities including Migrant Health Centres no such interpretation services are available.[12] A major practical obstacle for refugees is that hospitals in Turkey give appointments to patients over the telephone. Since hospital appointment call centres do not serve prospective patients in any language other than Turkish, foreign nationals need the assistance of a Turkish speaker already at appointment stage.

The Ministry of Health operates a free hotline that provides limited distance interpretation services to temporary protection beneficiaries, doctors and pharmacists. However, the hotline does not provide any general counselling to beneficiaries about the healthcare system or assistance in obtaining appointments at hospitals. The Danish Refugee Council also operates a limited free hotline service providing interpretation services to Syrians in Arabic and Turkish for the purpose of facilitating interactions with health care providers. Türk Kızılay, for its part, provides an interpreter and a social worker under its Child Protection Centre project, who accompany children at hospitals in Ankara where needed. The Numune and Dışkapı State Hospitals in Ankara also have one interpreter each.

Türk Kızılay also runs community centres providing services on health and protection. 16 centres are currently operational. These centres identify the needs of temporary protection beneficiaries e.g. accessing health care, and also offer psycho-social support.[13]

Vulnerable and marginalised groups such as sex workers face more acute challenges to accessing services, including information on sexual health, due to the fact that they do sex work informally, often through intermediaries – who in some cases are perpetrators of discrimination and violence – and under heavy working conditions.[14] A number of Syrian sex workers interviewed in 2017 by Red Umbrella Sexual Health and Human Rights Association were unaware of HIV testing and counselling centres and had limited knowledge of health care facilities they could go to if needed.[15] There is very limited information currently on this vulnerable group.

In Antakya there have been complaints about a lack of translators in hospitals. Migrant Health Centres employ Syrian doctors and these centres also provide services to those having no IDs and protection.[16] Stakeholders have complained about access to the Kanuni Sultan Suleyman hospital in Istanbul which has turned away refugees including pregnant Syrian women.[17]

The new regulation on charging a contribution rate to Syrians refugees will impose a serious barrier to access to health but it may not be applied to vulnerable groups.[18]


[1] Article 27 TPR.

[2] Article 27(1)b as amended by Regulation no.30989.

[3] Basak Bilecen and Dilara Yurtseven, ‘Temporarily protected Syrians’ access to the healthcare system’ (2018) 15:1 Migration Letters 133, 118.

[4] Türk Kızılay, Syrian beneficiaries of Ankara community centre, September 2018, available at:


[6]Information provided by a lawyer of the Adana Bar Association, February 2018.

[7] Diken, ‘Araştırma: Türkiye’deki Suriyeli her 10 çocuktan altısında psikiyatrik hastalık var’, 1 May 2018, available in Turkish at:

[8] SIHHAT, Proje Faaliyetleri, available in Turkish at:

[9] Al-Monitor, ‘Suriyelilere 40 milyar dolar harcandı mı?’, 2 November 2019, available in Turkish at:

[10] Basak Bilecen and Dilara Yurtseven, ‘Temporarily protected Syrians’ access to the healthcare system’ (2018) 15:1 Migration Letters 133, 118.

[11] Diken, ‘Araştırma: Türkiye’deki Suriyeli her 10 çocuktan altısında psikiyatrik hastalık var’, 1 May 2018, available in Turkish at:

[12] Information provided by an NGO, February 2019.

[13] For more information, see Türk Kızılay, Syria crisis: Humanitarian relief operation, September 2017, available at:

[14] Red Umbrella Sexual Health and Human Rights Association, Syrians under “temporary protection” in Turkey and sex work, 2017, available at: available at:, 65-71.

[15] Ibid, 67-68.

[16]Information provided by a stakeholder in Gaziantep in February 2020.

[17]Information from a stakeholder in Istanbul, March 2020.

[18] Information provided by a stakeholder in February 2020.


Table of contents

  • Statistics
  • Overview of the legal framework
  • Overview of main changes since the previous report update
  • Introduction to the asylum context in Turkey
  • Asylum Procedure
  • Reception Conditions
  • Detention of Asylum Seekers
  • Content of International Protection
  • Temporary Protection Regime
  • Content of Temporary Protection