The law imposes an obligation on authorities to provide general information on rights and obligations of asylum seekers:
“Within 15 days of the filing of an asylum application, the reception centre shall inform the foreigner, if possible in writing and in a language which he can reasonably be assumed to understand, of his rights and duties under the Asylum Seekers Benefits Act. With the information referred to in the first sentence, the reception centre shall also inform the foreigner about who is able to provide legal counsel and which organizations can advise him on accommodation and medical care. ”
In practice, the initial reception centres hand out leaflets which contain information on where and when asylum seekers can receive advice or assistance. In general, though, asylum seekers are expected to contact the social services in the reception centres in order to get more detailed information on reception conditions.
Information on the Covid-19 pandemic and related measures and advice was given out in many reception centres, but practise varied between Federal States and individual facilities (see Conditions in reception facilities).
Since 2019, Section 12a of the Asylum Act ensures that asylum seekers receive free of charge counselling on the asylum procedure (see Provision of information on the procedure). This does not include information on reception conditions, however.
 Section 47(4) Asylum Act.